Welcome to Customer Service
About Your Account
Create a new account or modify your existing account preferences.
Ordering & Shipping
Buy online and we'll ship your order directly to you. Or, opt to pick it up from any of our Payless stores in the U.S.
Join Payless Rewards™
Become a Rewards member today & enjoy exclusive offers, birthday treats and much more!
Returns & Exchanges
Thanks to our Happiness Guarantee, we’ll gladly return or exchange your purchase.
Shopping Tools & Tips
Use our tips to get the perfect fit and find just the right size.
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