Welcome to Customer Service
About Your Account
Create a new account or modify your existing account preferences.
Ordering & Shipping
Buy online and we'll ship your order directly to you. Or, opt to pick it up from any of our Payless stores in the U.S.
Join Payless Rewards™
Become a Rewards member today & enjoy exclusive offers, birthday treats and much more!
Returns & Exchanges
Thanks to our Happiness Guarantee, we’ll gladly return or exchange your purchase.
Shopping Tools & Tips
Use our tips to get the perfect fit and find just the right size.
- Privacy & Security Terms & Conditions Security Guarantee
If you have any questions or need help with your account please contact us.
Hours of Operation
Mon - Sat: 7:30am to 8pm CT
Sun: 9:30am to 8pm CT