Welcome to Customer Service
About Your Account
Create a new account or modify your existing account preferences.
Ordering & Shipping
Buy online and we'll ship your order directly to you. Or, opt to pick it up for free from any of our Payless stores in the U.S.
Join Payless Rewards™
Become a Rewards member today & enjoy exclusive offers, birthday treats and much more!
Returns & Exchanges
Thanks to our Happiness Guarantee, we’ll gladly return or exchange your purchase.
Shopping Tools & Tips
Use our tips to get the perfect fit and find just the right size.
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