Order Status & Tracking

Order Confirmation

When you place an order on Payless.com, you will receive an Order Confirmation email. If you don't receive this email, please contact Customer Service. Once your order has been filled, you will then receive a Shipping Notification email. If you opted for free in-store delivery, you will receive an additional email when your order has arrived at your chosen Payless store.

If you choose to pay with cash, you will receive an order confirmation email but your order will not ship until the order has been paid for. Learn More

 

Tracking Your Order

If your package was shipped via UPS, you can track your order on their website (http://www.ups.com) using the tracking number provided in the shipping notification email.
If your package was shipped via FedEx, you can track your order on their website (http://www.fedex.com/us/) using the tracking number provided in the shipping notification email.