Frequently Asked Questions

Shopping

• How do I find a specific shoe?
• How do I shop for wide width shoes?

Shipping

• How long will an order being shipped to me take to arrive?
• How long will an order being shipped Free In-Store delivery take to arrive?
• How do I track an order being shipped to me?
• How do I track an order being shipped to a store?
• Can you ship to areas outside of the U.S.?

Checkout

• What payment methods can I use?
• Is it safe to use my credit card?

Cancellations & Returns

• How do I return or exchange my online order?
• How do I cancel my order?
• Why was my order cancelled?

My Account

• How do I register for an account?
• How do I update information in My Account?
• How do I change the password for My Account?

General Information

• What is the Payless.com Privacy Policy?
• How can I find out about job opportunities at Payless?
• Are franchises available?