To Our Valued Customers:

We would like to express our deep gratitude for your loyalty and your business over the past 62 years. Despite our best efforts to address the rapidly changing retail environment, we have made the difficult decision to close our stores in the U.S. and Puerto Rico and have wound down our e-commerce site.

We invite you to visit your local stores that are conducting liquidation sales that will continue until at least March. Again, our sincere gratitude goes out to our customers for their support over the years.

Visit https://www.payless.com/restructure for more information.



Updates to our policies based on the Payless ShoeSource Restructuring:

Sales

  • Effective Tuesday, 2/19/19 all sales will be final in stores.

Gift Cards

  • All active gift cards will be eligible to be redeemed until Monday, 3/11/19.
  • Effective Tuesday, 3/12/19 all gift cards will be inactive and will not be eligible to be redeemed.

Merchandise Credit

  • Effective Tuesday, 2/19/19 stores will no longer issue merchandise credits.
  • All active merchandise credit will be eligible to be redeemed until Monday, 3/11/19.
  • Effective Tuesday, 3/12/19 all merchandise credit will be inactive and will not be eligible to be redeemed.

Returns and Exchanges

  • Effective Tuesday, 2/19/19 any applicable non-final sale purchase made in a store within 60 days prior to Tuesday, 2/19/19 will be eligible to be returned until Friday, 3/1/19.
  • Effective Tuesday, 2/19/19 any applicable non-final sale purchase made online within 60 days prior to Saturday, 2/16/19 will be eligible to be returned until Friday, 3/1/19.

Coupons

  • Effective Tuesday, 2/19/19 stores will not accept coupons.

Rewards

  • Effective Saturday, 2/16/19 the rewards program is discontinued both online and in stores.

Online Sales

  • Effective Saturday, 2/16/19 all sales will be final online.
  • Effective Saturday, 2/16/19 coupons will no longer be accepted online.

Checks

  • Effective Tuesday, 2/19/19 checks will no longer be a valid method of payment in stores.

Price Adjustments

  • Effective Tuesday, 2/19/19 price adjustments will no longer be honored.


Contact Customer Service:

Phone: 1-877-474-6379

Email: help@payless.com

Mon - Sun: 7:30am to 12am CT