We may modify this Policy at any time, without prior notice, and changes may apply to any personal information we already hold about you, as well as any new Personal Information collected after the Policy is modified. If we make changes, we will notify you by revising the date at the bottom of this Policy. We will provide you with advanced notice if we make any material changes to how we collect, use or disclose your personal information or that impact your rights under this Policy. If you continue to access or use our Services after receiving the notice of changes, you acknowledge your acceptance of the updated Policy.
In addition, we may provide you with real time disclosures or additional information about the data handling practices of specific parts of our Services. Such notices may supplement this Policy or provide you with additional choices about how we process your Personal Information.
When you use our Services, we collect personal information such as:
We also maintain a record of your product interests and the purchases you make through our Services. You may also provide personal information when you post reviews, send us feedback or provide other user generated content at our site or sites on which we have a presence. We may from time to time use your postings or reviews to be placed on other areas of our site or repost social media content you post.
You may choose not to provide certain information but choosing to do so may prevent you from being able to take advantage of many of Payless' programs.
When you use the Services, we automatically collect information about the Services you use and how you use them (including IP address, browser type, device ID), as described below.
If you apply to work with us, we will use the information you supply to process your application and to gather recruitment statistics. Payless may transfer your information outside of your home country and to other companies during the application process. Your personal information will be maintained in accordance with our records retention guidelines. If you have any questions please contact us.
We may collect additional information about you from our joint marketing partners or from unrelated third parties. For example, we may collect demographic & behavioral information, and we may use mailing lists from third parties.
This data may also be used in communications but we do not identify individuals in these communications.
You can enable, disable, or delete cookies through the browser you are using to access our Services. To do this, follow the instructions provided by your browser (usually located within the “Help”, “Tools” or “Edit” settings). Please note, if you set your browser to disable cookies, you may not be able to access secure areas of our Services, and/or parts of the Services may not work properly for you. You can find more information about how to change your browser cookie settings at https://www.allaboutcookies.org.
By using this website, you consent to the processing of data about you by Google in the manner and for the purposes set out above. For more information regarding Google Analytics please visit Google's website, and pages that describe Google Analytics, such as www.google.com/analytics/learn/privacy.html.
We use in-store cameras or other screening technology for security and operational purposes.
We may capture and record certain information regarding your location and use (also known as 'Geo-Location' or 'Location-Data') through your store purchase and online or mobile site interactions. This allows us to provide you with the services or functionality offered by our programs.
We may link your Geo-Location to other information that you provide to us or that may be accessed in connection with your use of our Services. Our ability to offer certain functionality through our online or mobile application is based on your use and acceptance, which may include associated information to third-parties. Please reference our Terms of Service for more information on the use of our specific programs.
What is 'Do Not Track'? Do Not Track (DNT) is a privacy preference that users can set in their web browsers. DNT is a simple way for users to inform websites that they do not want certain information to be collected.
When you turn on DNT in your browser, we no longer have visibility to the sites you visit after you have left Payless.com. We still know the site you were visiting immediately before you came to Payless.com and we will continue to track the parts of our site which you visit, including information about your checkout. However, when you turn on DNT in your browser, we stop collecting information about your recent visits to websites that have integrated our buttons or widgets. We stop collecting the unique browser cookie that links your browser to visits to these websites for tailoring suggestions or ads.
We may collect your information from third party companies. These third parties may collect personal information in variety of ways; we may partner with them to collect information about you, utilize them in order to collect information directly from you, or otherwise access personal information through them. For example, we may use a third party to place advertising on other online sites. These advertising companies collect information about your visits to our site or interaction with our email through the use of tracking tools such as tags, pixel tracking and cookies, and your online activity at other sites.
These tools allow them to use information about your visits to help us serve you better. We also use web beacons to review how visitors navigate our site or interact with our email advertising. If you would like more information about this practice, and your choices and they relate to this practice, please contact us.
Our primary purpose for collecting personal information is for us to provide you with a secure, efficient and beneficial shopping experience.
We may use your personal information for orders to:
We may contact you if we have questions regarding your order or purchase through email, phone or postal mail.
Additionally, we may use your personal information for marketing purposes to:
These communications may be sent via email, postal mail, text message, or through a mobile application dependent upon your preferences. Unless by local provincial law you are required to opt-in, you always have the choice to opt-out of receiving these marketing communications.
We may use your information to provide services and customer support that you may request, as well as to correct problems, resolve disputes and collect fees.
We may also use the information we collect as necessary to comply with legal requirements, to enforce the site Terms of Service, to prevent fraud, to co-operate with law enforcement and regulatory authorities and to stop other prohibited, illegal or harmful activities.
We may use your personal information to contact you if you participate in a sweepstakes, contest or promotion. This includes promotions on-line, over the phone, through a mobile application, on social media, or at one of our stores. Contact may occur via email, postal mail, telephone, text message, a social media platform, or through a mobile application regarding our products, services, contests and promotions. You may choose at any time not to receive these marketing communications. We may still need to contact you on a limited basis, however - for example, to notify winners and to fulfill promotional obligations.
We share information across Payless family of brands and companies and we may use servers and resources of other members of the group to process your data. Our main servers are in Topeka, Kansas, USA and it is likely that your data will be held on servers there and at other Payless locations around the world. By using and accessing our site, residents and citizens of countries and jurisdictions outside of the United States agree and consent to the transfer to and processing of personal information on servers located in the United States, and that the protection of such information may be different than required under the laws of your residence or location.
If we sell or buy any business (in whole or in part) or any assets, we may disclose your personal information to the buyers of the business and their advisors. If Payless or some of its assets are acquired by a third party, the data held will be one of the transferred assets. Similarly, your personal information may be passed on to a successor in interest in the event of a reorganization, reconstruction, liquidation, bankruptcy or administration. It may be that any buyer or successor buys all or only part of our business. It may also be the case that they are not in the same line of business as us.
We may combine your information with information we collect from other companies (such as demographic or behavioral data) for a variety of purposes, including to improve and personalize our services to you. We may also use third-party companies to assist in collection and analysis of data.
We may share your information with companies employed outside of Payless that perform services specifically for Payless. For example, we may retain an outside company to create and distribute a direct mail or email offering. They may sometimes have access to information collected by us, including your personal information, in the course of providing products or services to us. In those situations, the outside company is performing work for Payless, and we take appropriate steps to ensure that your personal information is used only to provide the services requested by us.
We may also disclose that personal information to third-parties to whom you explicitly ask us to send your information.
We may collect, share, or sell personal information with independent, unaffiliated third-parties for any purpose. These third parties include marketing consultants, advertisers, advertising technology platforms, and data preparation companies, data brokers, and any other organization. Third parties may combine your personal information with data collected across the internet or from other sites. Once shared, this information may be used for a variety of purposes outside of our control or direction.
We reserve the right to release account and other personal information about you when we believe release is appropriate to comply with the law, in response to legal process and law enforcement requests, to enforce or apply our Terms of Service and other agreements, or to protect our rights, property, safety or other interests those of our parent company, affiliates and shareholders, or others. This includes exchanging information with other companies and organizations for fraud protection and credit risk reduction.
We endeavor to protect your information against unauthorized disclosures whether in our stores, in a program or site by:
We place physical, electronic and procedural safeguards to secure the confidentiality and integrity of the personal information we collect and ensure to prevent unauthorized access, maintain data accuracy, ensure correct use of personal information.
These safeguards are designed to protect against, but are not a guarantee against, the loss, misuse and unauthorized access, disclosure, alteration and destruction of personal information.
We use HTTPS, also known as SSL encryption, to transfer information securely from your web browser to our web servers. This means that all of your personal information, including your credit or debit card number, is encrypted when transferred through our Service to avoid the decoding of that information by anyone other than us.
However, no technology is 100% secure, where we have given you (or where you have chosen) a password which enables you to access certain parts of our programs or sites, you are responsible for keeping this password confidential. We ask you not to share a password with anyone and take reasonable steps for protecting your information.
Our site and our service is general audience and it is our intention that our site and service should be used only by persons over age 13. Any feature, tool, or technology developed or used by Payless is intended for use only by persons over age 13. We are concerned about the safety of children when they use the Internet and will never knowingly request personal information from anyone under the age of 13. If the parent or guardian of a child under 13 believes that the child has provided us with any personal data, the parent or guardian of that child should contact our Customer Service Center and ask to have this personal information deleted from our files. If we otherwise obtain knowledge that we have personal information about a child under 13 in our files, we will delete that personal information from our existing files so that it is not in retrievable form.
Our sites may contain links to other sites. You should review the policies of those sites before providing any personal information, as we do not control their privacy policies or practices. Our sites provide links solely for the convenience and information of our customers.
We provide you with reasonable access to your personal information to update and manage. If you would like to update your information at the:
Store - An associate can assist you with the updates and choices to update or change your:
Online - Login to your account at https://www.payless.com/account where you may choose to update or change your:
Mobile App - For questions on the app, please contact us to assist you.
If you have an issues or questions in regards to your information or choices, you can contact us to have it corrected, amended or opt-out.
Any information you have shared on another website (Facebook, Instagram, YouTube, Twitter, Pinterest, etc.) may become public information. We cannot control the use of information disclosed in public forums, such as forums, bulletin boards, blogs, chat rooms, and networking functions. You should exercise caution when disclosing information in these public areas and be careful how you disclose your personal information or information related to you.
Content posted in public areas, including advice and opinions, represents the views and is the responsibility of those who post the content. We do not necessarily endorse, support, verify, or agree with the content posted. If you have any questions or comments about any such content, please send us an email at Customer.Service@payless.com
If you have an issues or questions in regards to your information or choices, you can contact us to have it corrected, amended or opt-out.
If you receive home mailings, promotional emails, marketing communications, text messages or other communications from us and you wish to stop receiving you may opt out through one of the following:
associate will update upon request
clicking 'Unsubscribe' at the bottom of an email you receive from us
removing the app from your device will opt you out
You may opt-out at any time by following the instructions provided in the email or SMS/MMS message.
You may always contact us at email@example.com to opt-out. If you ask us to remove your information from our list, we will maintain your name in a 'do not contact' file to ensure we can honor your request.
Depending on what programs you are enrolled in it may require additional opting out. It can take up to 10 days to process your email or text message request, and 6-8 weeks to process your postal mail request, during which you may continue to receive communications from us.
This section only applies to individuals who are residents of California under the California Consumer Privacy Act of 2018 (“CCPA”) and other California privacy laws (together “California Laws”).
Personal Information Collected
Payless collects the following categories of personal information, as defined by California Laws:
California Residents Rights
Under California Laws, California residents have the following rights (“Rights”) listed below. Your Right to Access and Right to Deletion are not absolute and are subject to certain exceptions. For instance, we cannot disclose specific pieces of personal information if the disclosure would create a substantial, articulable, and unreasonable risk to the security of the Personal Information, your account with us or the security of the business’s systems of networks
Response Time. We will handle request under Applicable Law in California. When a request is made, we may verify your identity to protect your privacy and security. We will respond to written rights requests within 45 days following receipt at the e–mail or mailing address stated above.
For any questions, concerns or other request please contact us by:
To protect your privacy and security, we may ask you to verify your identity and/or provide other details to help us respond to your request before granting access or making corrections. Please note that any requests to update your personal information may take up to 10 days for your email request, and 6-8 weeks to process your postal mail request.
Last updated on August 21, 2020.