Terms of Service


We would like to express our deep gratitude for your loyalty and your business over the past 62 years. Despite our best efforts to address the rapidly changing retail environment, we have made the difficult decision to close our stores in the U.S. and Puerto Rico and have wound down our e-commerce site.

We invite you to visit your local stores that are conducting liquidation sales that will continue until at least March. Again, our sincere gratitude goes out to our customers for their support over the years.


We have stated on our site, the terms and conditions that apply when you use our web site. Payless ShoeSource, Inc.® reserves the right to modify these terms and conditions from time to time. By accessing the site, you agree to be bound by terms and conditions in effect when you access the site, as shown in this section.


This site includes materials in many formats, including images, illustrations, audio clips, video clips and text. All of this information is protected by copyrights that are owned by Payless ShoeSource, Inc. or its affiliates, or by someone who has licensed the material to Payless ShoeSource, Inc. You may not copy, download, reproduce, republish, upload, post, transmit or distribute in any way materials from this site. You also may not modify the materials or use the materials for any purpose other than your own personal, non-commercial, home use. Modifying or using the material in any other way is a violation of the copyrights and other intellectual property rights of the material owner. You also are prohibited from using the material on any other web site or networked computer environment.

You will see various symbols (e.g. ® ™) next to material on this site. These marks show that the material is a registered or unregistered mark of Payless ShoeSource, Inc., an affiliate of Payless ShoeSource, Inc., or someone else. Nothing in this site grants you any license or right to use any marks displayed on this site without the written permission of the owner of the mark. You are strictly prohibited from misusing any of the marks or other materials on this site.


This site, Payless.com®, is controlled and operated by Payless ShoeSource, Inc., a subsidiary of Payless ShoeSource, Inc.®., from its offices located at 3231 SE Sixth Street, Topeka, Kansas 66607. The phone number to contact Customer Service is (toll free in the U.S. and Canada) 1-877-474-6379 (7:30 AM - 7 PM, Central Time, Monday - Saturday; 9:30 AM - 6 PM Sunday). If you are an APO/FPO customer, please contact customer service at 785-233-5171. Payless ShoeSource, Inc. makes no representation that the information in this site is appropriate or available for use in locations other than the United States. If you choose to access this site from a location outside the United States, then you do so on your own initiative and you are responsible for complying with any applicable local laws.


We welcome your comments regarding our merchandise and services, and about our web site. Any notes, messages, ideas, suggestions or other material that you send to us will become the property of Payless ShoeSource, Inc. We may use the material in any way we choose for as long as we choose without any restrictions. By sending us the material, you agree that we have the right to publish the material for any type of use including promotional and advertising purposes and that we do not owe you any compensation for using the material. Because we have an unlimited right to use whatever you send us without paying you any compensation, please do not send us any original creative materials such as artwork, stories, slogans or product designs.


As a convenience to our customers, we have included links from our site to sites that are owned by entities that are not affiliated with Payless ShoeSource, Inc. Payless ShoeSource, Inc. and the entities affiliated with Payless ShoeSource, Inc. do not operate or control the content of these sites. We also do not control the goods or services offered through these sites. When you access one of these sites through a link on the Payless ShoeSource, Inc. site, you do so at your own risk. When you click on the Payless.com® link to the other site, you actually leave the Payless ShoeSource, Inc. site. So, Payless ShoeSource, Inc. and its affiliates expressly disclaim any liability for any injury you experience while you are in one of these other sites.


We make every effort to display the colors of our products included on this site as accurately as possible. Because the colors that you see depend on your monitor, we do not guarantee that your monitor's display of any color is accurate. The selection of items online often varies from the items featured in our stores and in our store advertisements. Supplies of items featured online are not subject to rain checks.


This site and the content of the site are provided "as is" and without warranties of any kind, either express or implied. Payless ShoeSource, Inc. disclaims all warranties, express or implied, including, but not limited to, implied warranties of merchantability and fitness of a particular purpose. Payless ShoeSource, Inc. does not warrant that the content of this site will be accurate, reliable or error-free, that defects will be corrected, or that this site or the server that makes it available are free of viruses or other harmful components. Payless ShoeSource, Inc. does not warrant or make any representations regarding the use or the results of the use of the content of this site or in linked sites in terms of their correctness, accuracy, timeliness, reliability or otherwise. You acknowledge, by your use of this site, that your use of this site is at your sole risk, that you assume full responsibility for all costs associated with all necessary servicing or repairs of any equipment you use in connection with your use of our site, and that Payless ShoeSource, Inc. shall not be liable for any damages of any kind related to your use of this site.


Neither Payless ShoeSource, Inc. nor its affiliated or related entities or its content providers are responsible or liable to any person or entity whatsoever for any direct or indirect loss, damage (whether actual, consequential, punitive, special or otherwise), injury, claim, liability or other cause of any kind or character whatsoever based upon or resulting from any information or opinions provided on Payless.com® or from the use of, or the inability to use, Payless ShoeSource, Inc. information. You specifically agree that Payless ShoeSource, Inc. is not liable for any defamatory, offensive or illegal conduct of any user. If you are dissatisfied with Payless.com® or any information on the site, or with any of these Terms and Conditions of Payless ShoeSource, Inc., your sole and exclusive remedy is to discontinue using Payless.com®.


These Terms and Conditions will continue as an agreement between us until we terminate them, which we may do at any time without notice to you. We also may terminate your right to use this site immediately and without notice to you if, in our sole discretion, you fail to comply with any of these Terms and Conditions. If we do terminate your right to use this site, then you are no longer authorized to access or use any of the benefits of this site. In addition, the restrictions we have imposed on you concerning copying or downloading information, and the disclaimers and limitations or liabilities that we have stated in the Terms and Conditions, will survive our termination of the agreement. The Terms and Conditions that we have stated in this site are the entire agreement between us relating to each of the issues discussed in those Terms and Conditions.


If you have concerns about our web site, we encourage you to contact us. If you decide to pursue a claim against us, our agreement is governed by and shall be construed in accordance with the laws of the State of Kansas without giving effect to any principles of conflicts of law. You agree to bring any claims against Payless ShoeSource, Inc. exclusively in the state or federal courts of Kansas. If any provision of these Terms and Conditions shall be unlawful, void or for any reason unenforceable, then that provision shall be deemed severable from this agreement and shall not affect the validity and enforceability of any remaining provisions.


From time to time, Payless.com® features various promotions. These promotions may include "free" offers, coupons or other similar types of promotions. We have established a few simple rules that apply to these promotions:

  • All promotions are subject to the terms and conditions as shown on this site.

  • We reserve the right to limit quantities purchased.

  • All promotions are for a limited period, and the dates covered by the promotion are listed on this site.

  • Various promotions have minimum purchase amount requirements. Those requirements are set forth as part of the online promotion description. When calculating the minimum purchase amount, we do not include charges for shipping, handling or the applicable tax.

  • At times, we run two or more promotions simultaneously. We state as part of the online description of a promotion whether it can be used in combination with another promotion.

  • Unless otherwise stated as part of the promotion description, all promotions require a purchase.

  • Shipping upgrade offers are available only to non-P.O. Box addresses in the continental United States. These promotions are not available for purchases that will be delivered to APOs, FPOs, Alaska or Hawaii.

  • All promotions are void where prohibited by law.


  • All terms stated on a printed coupon that may be used for web store purchases also apply to use of the coupon through Payless.com®.

  • Any use of a coupon for products other than those indicated constitutes fraud.

  • You are responsible for any applicable sales tax.

  • Coupons issued in Puerto Rico or Canada currently are not accepted for online purchases.

  • Refunds for items purchased through the web store using a coupon will be at the price actually paid for the item, not at the full price.

  • Only one coupon may be used for each web store transaction. However, you may use a coupon for more than one web store transaction.

  • A transaction occurs when you fully complete the Checkout process.

  • Coupons have no cash value.

  • Payless.com® does not accept coupons from issuers other than Payless ShoeSource, Inc.® and its subsidiaries.


  • Items received "free" may not be returned.

  • You may receive one or more "free" items with each online transaction subject to the terms and conditions of the promotions in effect at the time of the transaction.

  • When you receive a "free" item as part of a promotion, you are not charged shipping or handling fees for that "free" item.

  • The exception to the above "Free" item rules is the "Buy 2, Get 1 FREE" promotion offered occasionally to our shoppers. If you place a qualifying order and receive a free item in this promotion, you will be charged shipping and handling for the free item. If you are not satisfied with the fit or quality of the free item in this instance you may exchange the item for another item of equal or lesser regular price value. See our returns and exchanges program for more details.


The following provisions govern your use of our Mobile SMS/MMS Program (the "Mobile Program"), so please read them carefully. Your use of any aspect of the Mobile Program constitutes your agreement to comply with the Mobile Program Terms and Conditions and the Privacy Policy Terms of Use. By opting into the Mobile Program you become a "Insider" and will be one of the first to receive early notice of future sales and exclusive offers directly to your mobile device from us. If you cannot agree with these Mobile Program Terms and Conditions, please do not use the Mobile Program.

Your consent is not a condition of purchasing any property, goods, or services from Payless ShoeSource®.

Your failure to follow these Mobile Program Terms and Conditions may result in suspension or termination of your access to the Mobile Program, without notice, in addition to our other remedies. We also reserve the right to discontinue the Mobile Program, or change the content or formatting of the Mobile Program, at any time without notice to you, and to require the immediate cessation of any specific use of the Mobile Program. In the event of termination, a notice will be posted on-line. We reserve the right to modify the Mobile Program or any promotion conducted as part of the Mobile Program, or to disqualify participants, if fraud, misconduct or technical failures destroy the integrity of the Mobile Program as determined by us, in our sole discretion.

Participation and Costs: By providing your cell phone number to us or texting (1) "SHOES" or "PAYLESS" or "OFERTA" to 747474 (for the US English or Spanish) or (2) "PAYLESS" or "SHOES" to 78787 (for Canada English or French), you are requesting us to send you text messages and alerts to your cell phone using an automatic telephone dialing system. For the U.S. program, we will not send you more than 8 text messages per month. For the Canadian program, we will not send you more than 4 text message per month. Depending on the terms of your mobile phone calling plan, message and data rates may apply. Wireless carriers are not liable for delayed or undelivered messages.

To stop receiving text messages, text:

  • Text "STOP" to 747474 (for the U.S. in English)

  • Text "ALTO" to 747474 (for the U.S. in Spanish)

  • Text "END" to 78787 (for Canada in English)

  • Text "FIN" to 78787 (for Canada in French)

  • or call 1-877-474-6379

For Questions or help regarding SMS/MMS alerts you receive from us, text:

  • Text "HELP" to 747474 (for the U.S. in English

  • Text "AYUDA" to 747474 (for the U.S. in Spanish

  • Text "HELP" to 78787 (for Canada in English)

  • Text "AIDE" to 78787 (for Canada in English)

  • or call 1-877-474-6379

Find Your Carrier: The following carriers are currently supported in the U.S.: Alltel, AT&T, Boost Mobile, CellCom, Cellular One, Cellular South, Cincinnati bell, Cricket, nTelos, Sprint, T-Mobile, US Cellular, Verizon Wireless, Virgin Mobile, Interop, Metro PCS. The following carriers are currently supported in Canada: Aliant Mobility, Bell Mobility, Fido, MTS, NothernTel Mobility, Rogers Wireless, SaskTel Mobility, Télébec Mobilité, TELUS Mobility, Virgin Mobile Canada.

Availability and Restrictions: You must be 18 years of age or older to sign up for the Mobile Program, and by signing up you are representing that you are at least 18 years of age. The Mobile Program is available to residents of the 50 United States and Canada. You understand and acknowledge that you may not sign up for, access, or attempt to access or use the Mobile Program from countries outside of the U.S. and Canada, and you agree to abide by U.S. and other applicable export control laws and not to transfer, by electronic transmission or otherwise, any content or software subject to restrictions under such laws to a national destination or person prohibited under such laws.

Additional Legal Information/Disclaimers and Limitations of Liability: We provide the Mobile Program "as is" and shall not be held liable for your use of the information, content, or material contained therein. TO THE FULLEST EXTENT ALLOWED BY LAW, WE DISCLAIM ALL WARRANTIES WITH REGARD TO THE MOBILE PROGRAM, INCLUDING WARRANTIES OF MERCHANTABILITY, NON-INFRINGEMENT AND FITNESS FOR A PARTICULAR PURPOSE. We are not responsible for incomplete, lost, late, damaged, illegible or misdirected email or mobile messages or for any technical problems, malfunctions of any telephone lines, computer systems, servers, providers, hardware/software, lost or unavailable network connections or failed, incomplete, garbled or delayed computer transmission or any combination thereof. We are not responsible for any liability for damage to any computer system resulting from participation in or accessing or downloading information in connection with this Program. CAUTION: ANY ATTEMPT BY A WEBSITE USER TO DELIBERATELY DAMAGE ANY WEB SITE OR UNDERMINE THE LEGITIMATE OPERATION OF THIS PROGRAM IS A VIOLATION OF CRIMINAL AND CIVIL LAW. SHOULD SUCH AN ATTEMPT BE MADE, WE RESERVE THE RIGHT TO SEEK DAMAGES FROM ANY SUCH INDIVIDUAL TO THE FULLEST EXTENT PERMITTED BY LAW. We reserve the right at its sole discretion to disqualify or restrict access from any individual who tampers with the Mobile Program or its process. We assumes no responsibility for undeliverable emails or text messages resulting from any form of active or passive email or mobile filtering by a user's internet service provider / mobile provider and/or email client or for insufficient space in user's email or mobile phone account to receive email or messages. Void where prohibited; all federal, state and local laws and regulations apply. Coupons received on your mobile phone are not valid at Shopko® locations.

Last updated on March 25, 2016.