We collect information from our interactions with you, other customers and other parties to help us provide an enhanced shopping experience.
We seek to provide products, services, and valuable offers to you and your family through the information gathered.
We secure your information to ensure confidentiality and integrity of your data.
We offer you choices about the way your personal information is collected and used.
If you have any questions or comments about any content please contact us.
INFORMATION WE COLLECT FROM YOU
When you register for one of our programs in-store, online or through our mobile application, or purchase products from us online, we collect information such as:
birth month and day
billing and credit card information
You may also provide personal information when you post reviews, send us feedback or provide other user generated content at our site. We may from time to time use your postings or reviews to be placed on other areas of our site.
You may choose not to provide certain information, but choosing to do so may prevent you from being able to take advantage of many of Payless' programs. We do not sell or rent your name or personal information for use by any outside companies or third parties.
APPLYING FOR A JOB
If you apply to work with us, we will use the information you supply to process your application and to gather recruitment statistics. Payless may transfer your information outside of your home country and to other companies during the application process. Your personal information will be maintained in accordance with our records retention guidelines. If you have any questions please contact us.
HOW WE COLLECT ADDITIONAL INFORMATION
We may collect additional information about you from our joint marketing partners or from unrelated third parties. We may collect demographic & behavioral information, and we may use mailing lists from third parties. We also maintain a record of your product interests and the purchases you make in-store, online or through our mobile application.
DATA WE COLLECT THROUGH TECHNOLOGY Online through your Web Browser
Whenever you browse our site, we automatically receive and record information such as:
your IP addressbrowser typedomain namespecific web pages you click
This data may also be used in communications, such as our annual report, but we do not identify individuals in these communications. Cookies should not contain personal data other than your IP address and is not required for you to browse our site. Cookies allow you to take full advantage of some of our site's features, and we recommend that you leave them turned on. To learn more about cookies and how to use them visit the Help portion of your internet browser.
We use Google Analytics, a web analytics service provided by Google, Inc. (“Google") to collect certain information relating to your use of the Services. Google Analytics uses “cookies", which are text files placed on your computer, to help the website analyze how users use the site. The information generated by the cookie about your use of the website (including your IP address) will be transmitted to and stored by Google on servers in the United States. Google will use this information for the purpose of evaluating your use of the website, compiling reports on website activity for website operators and providing other services relating to website activity and internet usage.
By using this website, you consent to the processing of data about you by Google in the manner and for the purposes set out above. For more information regarding Google Analytics please visit Google's website, and pages that describe Google Analytics, such as www.google.com/analytics/learn/privacy.html.
We use in-store cameras for security and operational purposes.
We may capture and record certain information regarding your location and use (also known as “Geo-Location" or "Location-Data") through your store purchase and online or mobile site interactions. This allows us provide you with the services or functionality offered by our programs.
We may link your Geo-Location to other information that you provide to us or that may be accessed in connection with your use of our programs or sites. Our ability to offer certain functionality through our online or mobile application is based on your use and acceptance, which may include associated information to third-parties. Please reference our Terms & Conditions for more information on the use of our specific programs.
ADVERTISING & DO NOT TRACK MECHANISMS
What is "Do Not Track"? Do Not Track (DNT) is a privacy preference that users can set in their web browsers. DNT is a simple way for users to inform websites that they do not want certain information to be collected.
When you turn on DNT in your browser, we no longer have visibility to the sites you visit after you have left Payless.com. We still know the site you were visiting immediately before you came to Payless.com and we will continue to track the parts of our site which you visit, including information about your checkout. However, when you turn on DNT in your browser, we stop collecting information about your recent visits to websites that have integrated our buttons or widgets. We stop collecting the unique browser cookie that links your browser to visits to these websites for tailoring suggestions or ads.
DATA COLLECTION BY THIRD PARTIES
We may also use third party companies to place advertising on other online sites. These advertising companies collect information about your visits to our site or interaction with our email through the use of tracking tools such as tags, pixel tracking and cookies, and your online activity at other sites.
These tools allow them to use information about your visits to help us serve you better. We also use web beacons to review how visitors navigate our site or interact with our email advertising. If you would like more information about this practice, and your choices and they relate to this practice, please contact us.
HOW WE USE YOUR INFORMATION
Our primary purpose for collecting personal information is for us to provide you with a secure, efficient and beneficial shopping experience.
We may use your personal information for orders to:
process and fulfill an order
notify you of order status
verify information about you and your order
We may contact you if we have questions regarding your order or purchase through email, phone or postal mail.
Additionally, we may use your personal information for marketing purposes to:
improve services and content
inform you about future:
special program offers
communicate preferences you have indicated
any other purpose disclosed at the point of collection
These communications may be sent via email, postal mail, text message, or through a mobile application dependent upon your preferences. Unless by local provincial law you are required to opt-in, you always have the choice to opt-out of receiving these marketing communications.
We may use your information to provide services and customer support that you may request, as well as to correct problems, resolve disputes and collect fees.
We may also use the information we collect as necessary to comply with legal requirements, to enforce the site Terms & Conditions, to prevent fraud, to co-operate with law enforcement and regulatory authorities and to stop other prohibited, illegal or harmful activities.
We may use your personal information to contact you if you participate in a sweepstakes, contest or promotion. This includes promotions on-line, over the phone, through a mobile application or at one of our stores. Contact may occur via email, postal mail, telephone, text message, or through a mobile application regarding our products, services, contests and promotions. You may choose at any time not to receive these marketing communications. We may still need to contact you on a limited basis, however - for example, to notify winners and to fulfill promotional obligations.
WHO WE SHARE YOUR DATA WITH
Payless Family and Affiliates
We share information across Payless, Inc. and we may use servers and resources of other members of the group to process your data. Our main servers are in Topeka, Kansas, USA and it is likely that your data will be held on servers there and at other Payless locations around the world. By using and accessing our site, residents and citizens of countries and jurisdictions outside of the United States agree and consent to the transfer to and processing of personal information on servers located in the United States, and that the protection of such information may be different than required under the laws of your residence or location.
Mergers & Acquisitions
We may combine your information with information we collect from other companies (such as demographic or behavioral data) to improve and personalize our services to you. We may also use third-party companies to assist in collection and analysis of data.
We may share your information with companies employed outside of Payless, Inc. that perform services specifically for Payless. For example, we may retain an outside company to create and distribute a direct mail or email offering. They may sometimes have access to information collected by us, including your personal data, in the course of providing products or services to us. In those situations, the outside company is performing work for Payless, and we take appropriate steps to ensure that your personal information is used only to provide the services requested by us.
We may also disclose that personal information to third-parties to whom you explicitly ask us to send your information.
Legal Requirements & Compliance
We reserve the right to release account and other personal information about you when we believe release is appropriate to comply with the law, in response to legal process and law enforcement requests, to enforce or apply our Terms & Conditions and other agreements, or to protect our rights, property, safety or other interests those of our parent company, affiliates and shareholders, or others. This includes exchanging information with other companies and organizations for fraud protection and credit risk reduction.
Safeguarding of Your Information
We endeavor to protect your information against unauthorized disclosures whether in our stores, in a program or site by:
trying to limit access to people who need the information to do their jobsinforming Payless employees and third parties about their responsibility to adhere to our own business ethical standards and confidentiality policiesregularly monitor our systems for possible vulnerabilities and attacks
We place physical, electronic and procedural safeguards to secure the confidentiality and integrity of the personal information we collect and to prevent:
unauthorized accessmaintain data accuracyensure correct use of personal information
These safeguards are designed to protect against, but are not a guarantee against, the loss, misuse and unauthorized access, disclosure, alteration and destruction of personal information.
We use HTTPS, also known as SSL encryption, to transfer sensitive information securely from your web browser to our web servers. This means that all of your personal information, including your credit or debit card number, is encrypted to avoid the decoding of that information by anyone other than us.
However, no technology is 100% secure, where we have given you (or where you have chosen) a password which enables you to access certain parts of our programs or sites, you are responsible for keeping this password confidential. We ask you not to share a password with anyone and take reasonable steps for protecting your information.
How We Protect Kids' Privacy On-Line
Our site is a general audience website and it is our intention that our site should be used only by persons over age 13. We are concerned about the safety of children when they use the Internet and will never knowingly request personal information from anyone under the age of 13. If the parent or guardian of a child under 13 believes that the child has provided us with any personal data, the parent or guardian of that child should contact our Customer Service Center and ask to have this personal information deleted from our files. If we otherwise obtain knowledge that we have personal information about a child under 13 in our files, we will delete that personal information from our existing files so that it is not in retrievable form.
LINKS TO OTHER WEBSITES AND SERVICES
Our sites may contain links to other sites. You should review the policies of those sites before providing any personal information, as we do not control their privacy policies or practices. Our sites provide links solely for the convenience and information of our customers.
We provide you with reasonable access to your personal data to update and manage. If you would like to update your information at the:
Store - (not available in California & Massachusetts) An associate can assist you with the updates and choices to update or change your:
personal information (name, address, etc.)email addressdelivery of:emailsor home mailings
Online - Login to your account at https://www.payless.com/account where you may choose to update or change your:
personal information (name, address, etc.)email addresspasswordpayment methods
Mobile App - For questions on the app, please contact us to assist you.
If you have an issues or questions in regards to your information or choices, you can contact us to have it corrected, amended or opt-out.
Any information you have shared on another website (Facebook, YouTube, Twitter, Pinterest, etc.) may become public information. We cannot control the use of information disclosed in public forums, such as forums, bulletin boards, blogs, chat rooms, and networking functions. You should exercise caution when disclosing information in these public areas and be careful how you disclose your personal information or information related to you.
Content posted in public areas, including advice and opinions, represents the views and is the responsibility of those who post the content. We do not necessarily endorse, support, verify, or agree with the content posted. If you have any questions or comments about any such content, please send us an email at CustomerServicePrivacy@csr.payless.com or contact us at 1-877-474-6379.
If you have an issues or questions in regards to your information or choices, you can contact us to have it corrected, amended or opt-out.
If you receive home mailings, promotional emails, marketing communications, text messages or other communications from us and you wish to stop receiving you may opt out through one of the following:
Store (not available in California & Massachusetts)
associate will update upon request
clicking 'Unsubscribe' at the bottom of an email you receive from us
removing the app from your device will opt you out
Text "STOP" to 747474 (for the U.S. in English)Text "ALTO" to 747474 (for the U.S. in Spanish)Text "END" to 78787 (for Canada in English)Text "FIN" to 78787 (for Canada in French)
You may always contact us to opt-out. If you ask us to remove your information from our list, we will maintain your name in a "do not contact" file to ensure we can honor your request.
Depending on what programs you are enrolled in may require additional opting out. It may take up to 10 days to process your email or text message request, and 6-8 weeks to process your postal mail request, during which you may continue to receive communications from us.
HOW TO CONTACT US
For any questions, concerns or other request please contact us by:
1-877-474-6379 (Toll-free in U.S. and Canada)
7:30 AM - 12:00 AM CST Monday - Sunday
Payless ShoeSource Customer Service
3231 SE Sixth Avenue
Topeka, KS 66607
To protect your privacy and security, we may ask you to verify your identity and/or provide other details to help us respond to your request before granting access or making corrections. Please note that any requests to update your personal information may take up to 10 days for your email request, and 6-8 weeks to process your postal mail request.
NOTICE TO CALIFORNIA RESIDENTS - YOUR CALIFORNIA PRIVACY RIGHTS
Last updated on December 20, 2016.